Shipping policy

SHIPPING & DELIVERY POLICY

1. Processing & Handling Time
All orders are processed and prepared for shipment within 1–3 business days (excluding weekends and statutory holidays). Order processing begins once payment is verified. You will receive an automated tracking notification as soon as your package ships.

2. Shipping Estimates & Delivery Windows
We provide Standard Insured Shipping for all orders within the United States.
- Standard Shipping Time: 7–12 business days.
- Delivery Fees: Free Shipping (or calculated rate displayed at checkout).

Please note that delivery timeframes are estimates and not guaranteed delivery dates. Factors such as postal service delays, severe weather events, or high holiday carrier volume are beyond our immediate control.

3. Order Tracking & Status Updates
Once your order ships, a shipping confirmation email containing your tracking number will be sent to the email address provided at checkout. Please allow 24 to 48 hours for tracking details to update on the carrier portal.

4. Address Accuracy & Recipient Responsibility
Buyers are responsible for verifying that the complete and accurate shipping address is entered at checkout. Zee & Ray (REHAN JASRA LLC) is not liable for packages misdelivered or delayed due to incorrect or incomplete shipping information provided by the customer.

5. Lost, Stolen, or Damaged Packages
If your package arrives damaged or appears lost in transit according to tracking updates, please contact us immediately at support@zeeandray.com within 7 days of delivery or expected delivery. We will assist in working with the carrier to investigate and resolve the issue.

6. International Customs & Import Duties (If Applicable)
Customers are responsible for any applicable import duties, taxes, or clearance fees assessed by local customs authorities.

7. Customer Support
For questions, updates, or shipping inquiries, please contact our support team at support@zeeandray.com.